Coach Return Policy

General Information-

It should be mentioned that the Coach is quite strict in its return procedures before we go into the details of its return policy. Because the Coach want all returned items to be new and unused. For this reason, if you have used the product and later decided that you did not like it, you cannot return product that you bought from the Coach. In this regard, you have 30 days to return the Coach product and it must be unused and new. In addition, one of the exceptions in this regard is that if you purchased a discounted product and want to return it, you have a 14-day return period from the date of purchase. In this regard, you should be careful regarding days. The Coach return policy points out that you will receive your refund in the same payment method you used to make the purchase. If you paid with a debit or credit card, you will receive your refund with the original payment method. However, there is no specific time for the products to be refunded. For example, we cannot say that there is a refund period of 10 days for product A. However, if your payment method is cash when purchasing the product, you can receive your money in cash as soon as the return process takes place. The process starts by checking the products first, and then the refund process begins. You can also make your return transactions through the online system and by going to the store. Both of them are eligible for customers.

In-Store Returns-

Classically, you can go to Coach stores and return the product you want to return. You can find and go to the nearest store from Coach’s store locator application. Then tell one of the shop assistants that you want to return your product. Most importantly, do not forget to have your receipt with you. If you comply with the 30-day rule, the product is unopened and unused, you can return your product.

Online Returns-

You can return the product through the store or you can return it online. First, you should fill out the return form that came when you purchased the product. Also, you should make sure you add the correct product. Most importantly, be sure to ship your product to the Coach headquarters at CSI Returns, One Coach Way, Jacksonville, FL 32218. It is suggested that you use FedEx, USPS or UPS for shipping. However, you will be responsible for shipping costs. You need to keep this in mind.

Conclusion

As a consequence, famous for their different types of accessories, Coach stores have their own return policy. 30 days is the main time for products and the condition of the product when it is returned is very important. In addition to these general rules created by the Coach, there are also some exceptions. In addition, customers can return their products both by means of stores and online.

Q) Can you return an online purchase to the store?

A) Yes. You can return the product you bought online to the store, but remember that you cannot return the product purchased from the store online.

Q) Does Coach give full refunds?

A) Yes, the Coach returns are free for products with receipts. The Coach will pay you in full if you do not violate the policy that the product should be new and unused. However, you should note that if you do not have a receipt, you can only exchange it, not return it. There is also a solution for this problem if you have a Merchandise card you will get full refund even if you lose the receipt.

Q) Can I return a faulty Coach product after I opened?

A) Yes, this is another exceptional point in the return policy of the Coach. If the product is damaged or defective before you buy it, a refund is made even if you open the product.

Q) Does coach accept returns after 30 days?

A) No, this is not possible. Coach will only take 30 days for products purchased at regular price and 14 days for discounted products.

Q) Can I return my perfume that I bought from the Coach?

A) No, unfortunately you cannot. As another exception, Leather products, Fragrances and customized products are non-refundable.