Cole Haan Return Policy : General Information

Cole Haan has a simple and straightforward return policy for customers. First, it requires you to return products that you consider unsuitable for you or that are defective as a result of Cole Haan, within 30 days of purchase. Cole Haan prefers the return of unworn and unworn items. However, the company can refuse the return of the product that seems unsuitable. In addition to this classic information, it should be said that Cole Haan does not charge any return shipping fee for online or in-store returns. 

All return types are free. From this point of view, it can be said that Cole Haan is customer friendly. What’s more, the Cole Haan return policy allows customers to mail in their order or return it by taking it to a nearby Cole Haan store. Of course, this may differ depending on your purchasing style.

Return Process By Means Of Store

You can start the process by selecting the closest Cole Hann store or any retail store to your location to return your purchased product. It will be sufficient to take the product you want to return and the card you used during payment to the store closest to you. Any staff member in the Cole Haan store will assist you to maintain the return process. In addition, it should not be overlooked that in the Cole Haan return policy, US stores cannot accept returns for purchases made outside the USA. This has a solution. You can return it by going to the store in the country where you made the purchase.

Return Process By Means Of Mail

Online return option is also available for customers who can not visit the store. You should note that only items bought online can be returned. You have the opportunity to return your online orders free of charge via mail. You must first go to Cole Haan’s online returns site and enter your order number and email address in the box provided. Then, you should select the product or products you wish to return. Complete the steps that will appear and then print your prepaid return tag. Finally, pack your product, stick your label and start shipping via UPS.

Refund Stage At The End Of Return Process

First of all, you will receive a refund in the original payment form you purchased during the refund phase, which is the most curious subject in the return process. Also, keep in mind that your original payment mode must be ready at the time of the refund to make the process go faster. You will also be automatically credited if your form of repayment is online. Cole Haan will review the items to be returned and then the process will be processed according to Cole Haan’s decision on the item.

Conclusion

As a consequence, Cole Haan, which is famous and located in many parts of the world, has a clear and understandable return policy for customers who have complaints and want to return their products. Cole Haan’s expectations from customers in this process are that the product is unworn, unspoiled and that the 30-day rule is followed. Customers who roughly meet these criteria have the opportunity to return the products they want to return via e-mail and store. At the last stage of this whole process, the customer is paid back according to the purchasing method.

Q) Can I Return the Product I Purchased Online Through the Store?

A) Yes. The Cole Haan return policy provides free in-store returns for items purchased online. However, you should be aware that this only applies to orders shipped within the US. So it does not apply to orders shipped outside of the US.

Q) How Can I Return Cole Haan Items Ordered By Means Of Facebook?

A) You need to start a return process by means of the app from where you purchased to return Facebook or Instagram marketplace orders. Thus, Cole Haan will evaluate your request and then start return process with your approval.

Q) What is the Cole Haan customer service number?

A) You can contact customer service by calling 1-800-695-8945.

Q) Can I return the product I bought from Colehaan.com by going to the store?

A) No. Only any purchase made at a Cole Haan retail or outlet store can be returned to the store. The opposite is not true.